[rt-users] RT-Attach-Message

[Chris Ridd]

On 15/3/04 1:16 pm, Ruslan U. Zakirov <cubic at acronis.ru> wrote:

> Chris Ridd wrote:
>> On 15/3/04 11:05 am, Ruslan U. Zakirov <cubic at acronis.ru> wrote:
>> 
>> 
>>> Chris Ridd wrote:
>>> 
>>>> The April 13 2003 draft of the manual notes that the "latest" version of RT
>>>> supports the inclusion of original messages as attachments instead of
>>>> inline.
>>>> 
>>>> I tried changing the autoreply template so that the heading was just:
>>>> 
>>>> RT-Attach-Message: yes
>>> 
>>> This adds not all parts of mail as attachments.
>> 
>> 
>> What does it add?
> From code I see next:
> 1) It skips empty parts.
> 2) It skips Transaction->Content part. So you shouldn't remove it and
> also can't attach this part not in inline style. "Feature/bug"
> 3) It skips all 'text/plain' parts. For me it's a bug, 'report.txt' has
> type 'text/plain' but have to be attached. :(
> 
> Just in case on wiki.bestpractical.com there is example of template part
> which add links on attachments to mail.

I need to look at the wiki in detail. There seems to be stuff there that
will be very useful to me!

>>> Now you can't add orig message as attachment.
>> 
>> 
>> OK, so is this feature mis-described in the documentation?
> Not described deep enough :) You could fix it and send 'diff -u' patch.

I'm still playing around with and understanding RT, so this isn't currently
a good idea :-)

Cheers,

Chris