[rt-users] Setting up Approvals

[Bob.Conron at ap.ftid.com]

Hi,

Trying to follow Appendix 5 and I have setup a custom scrip on one of my
queues that uses the create tickets action but the template I have linked
to the scrip does not seem to execute.How can I check this out?

The template refers to the Approval queue but the queue in RT is
__Approvals I have tried both, enabling and disabling the ___Approvals
queue but nothing seems to work as it is described.

Here is the custom scrip

Condition is On Create
Action is Create tickets
Stage is Transaction Create
Template is ApprovalTemplate


Here is the ApprovalTemplate

===Create-Ticket:approval
Queue: Approvals
Type: Approval
Subject: Code review for {$Tickets{'Top'}->Subject}
Depended-On-By: {$Tickets{'Top'}->Id}
Refers-To:{$Tickets{'Top'}->Id}
Content: Ticket has been created that requires your approval.
ENDOFCONTENT
===Create-Ticket:two
Subject: Manager Approval {$Tickets{'Top'}->Id}
Depended-On_by:{$Tickets{"TOP"}-Id}
Refers-On:{$Tickets{"approval"}->Id}
Queue: Approvals
Type: Approval
Content-Type: text/plain
Content: Another Ticket has been created that requires your approval.
ENDOFCONTENT

Any help would be appreciated

Thanks

Bob