[rt-users] Sending Text instead of HTML e-mail

[vinita vigine MURUGIAH]

lib/RT/EmailParser.pm

...................
( $UserFoundInExternalDatabase, %UserInfo ) =
      $self->LookupExternalUserInfo( $Address, $Name );

...........

# user database, reject the incoming message appropriately
        if ( $RT::SenderMustExistInExternalDatabase
             && !$UserFoundInExternalDatabase ) {

..................

BUT
sub LookupExternalUserInfo {
  my $self = shift;
  my $EmailAddress = shift;
  my $RealName = shift;

  my $FoundInExternalDatabase = 1;
  my %params;

  #Name is the RT username you want to use for this user.
  $params{'Name'} = $EmailAddress;
  $params{'EmailAddress'} = $EmailAddress;
  $params{'RealName'} = $RealName;

  # See RT's contributed code for examples.
  # http://www.fsck.com/pub/rt/contrib/
  return ($FoundInExternalDatabase, %params);
}

ALWAYS return true, so I guess you need to write something here.

Adolfo Santiago wrote:

>Is there a way to force the e-mails sent through RT to be sent in plain text
>format, instead of HTML?
>
>Also, if there is such a way, will it affect attachments added to those
>outgoing e-mails?
>
>Thanks!
>
>Chago
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.bestpractical.com
>http://lists.bestpractical.com/mailman/listinfo/rt-users
>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>

-- 


warm regards
Vinita Vigine Murugiah
Email : vinita at cs.mu.oz.au			Ph : (03) 8344 1273