[rt-users] Requestor Correspondance in double with $ParseNewMessageForTicketCcs

[Patrick LeBoutillier]

Hi,

I've activated $ParseNewMessageForTicketCcs and generally everything is
working perfectly. There is however one case where individuals are
getting correcpondance in double.

Here is an example:

 Someone opens a ticket in RT by sending a mail:
   From: joe at domain.tld
   To: rt at domain.tld
   Cc: joes_boss at domain.tld
 
 joes_boss at domain.tld is added as a Watcher by RT. Ok so far.

Now suppose joe at domain.tld replies to a mail sent by RT and adds
joes_boss at domain.tld as a Cc: in the mail.

Then joes_boss at domain.tld gets a copy of the mail directly from
joe at domain.tld and another copy of the mail from RT.

It seems many users do not "trust" RT to notify the CCs and insist on
adding them again in every correspondance.

Is there any way to prevent this?