[rt-users] scrip questions

[Subredu Manuel]

Todd Chapman wrote:
> How can you match the Recovery ticket with the Problem
> ticket? Is there an ID in the subject or someting unique
> you can use?
> 

yes. the subject of the mail gives me the informations I need to match 
tickets.

> My system gets e-mail from a different (horrible, horrible)
> ticketing system. Where store the ID from the foreign system
> into a custom field. If a new ticket comes in and it has
> an ID in the subject that matches an existing ticket custom
> field, we merge the new ticket into the old one.

Can you give some hints about this ? If you can provide the scrip it's 
awsome :D

> 
> -Todd
> 
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