[rt-users] Re: Auto Assign and Email to Watchers for new ticket

[seph]

> and then an email is sent to the Watchers of
> the Queue, to tell them that a new ticket (problem) came in.  This way we do
> not have to login into the system every 10-30 minutes to see if a new
> problem came in.

read the docs, this is a trivial use of scrips

> And then I saw it was possible in RT 2, the AutoAssign.  When a new ticket
> comes in via email, the system runs a Scrip to set the owner of the ticket
> to the main Watcher of the Queue.  Is this possible?

I forget whether RT ships with an autoassign scrip action. Shouldn't
be too hard to to make one, and I bet there's one in contrib or the
list archives.

seph