[rt-users] Help with webrt

[Ruslan U. Zakirov]

Phillip Leremi wrote:
> 
> 
> Hi i new to the list and sorry if this has been asked before.
> 
> I run a box with the following:-
> Redhat 9.0
> RT-3.0.9
> Fetchmail which comes with Redhat 9.0
> 
> 1.so my problem is that i'm trying to use fetchmail to get mail from the 
> server to WebRT I have 4 queues and one main email address which all my 
> clients know  so i don't want to confuse my client by giving them 4 
> different email address, so what i want is that when i receive an email 
> i want the email to go to the right queue so how do i do that?
And how do you think RT should identify queue? Header? Subject? Body?
I think that it's fine with followups, but for first request RT must 
identify queue somehow.
> 
> 2.The other thing that i want to know is that is it possible to have  
> time worked =15 minutes by default?
>