[rt-users] Ave time to resolve is off by 1 day

[Kogami, Bruce]

I'm hoping that wasn't done by design but a simple mistake.

If anyone has any suggestions on how I can fix this problem, please let me know. All other stats display correctly.

Thanks,
Bruce

> -----Original Message-----
> From: David M Dennis [mailto:dmd at speakeasy.org]
> Sent: Thursday, March 25, 2004 8:29 AM
> To: Kogami, Bruce
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Ave time to resolve is off by 1 day
> 
> I've noticed this too.
> 
> After days and days of stats its easy to get buried, but the fact can be
> seen if
> you create a new queue, resolve some test tickets, then print the stats
> and see
> what you get.   The stats magically appear tomorrow, but not today as one
> might
> have expected.
> 
> 
> By design?
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> 
> On Wed, 24 Mar 2004, Kogami, Bruce wrote:
> 
> > Hi,
> >
> >
> >
> > We have just started implementing RT3 and downloaded the Statistics
> reporting from the Contrib directory.
> >
> > All seems to work great except the Average Time to Resolve seems to be
> off by one day.
> >
> >
> >
> > For example, if I get in a ticket today and I resolve that ticket on the
> same day. When I check Statistics and look at the Average Time to Resolve,
> I'll see it posted yesterday. All the other statistics seem to work fine.
> >
> >
> >
> > Has anyone seen this before and is there anything I can do to correct
> this problem?
> >
> >
> >
> > Thanks,
> >
> > Bruce
> >
> >
> >
> >
> >
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