[rt-users] Allowing a 'group' of customers to see certain ticketsin a queue

[Oliver Marx]

On Fri, 26 Mar 2004, Oliver Marx wrote:

>> We have the following problem:
>> 
>> User_A is user_a at company1.com
>> User_B is user_b at company1.com
>> User_C is c_user at another_company.com
>> 
>> User_A sends in a ticket - #1
>> User_C sends in a ticket - #2
>> User_B sends in a ticket - #3

>> 
>> Both User_A and User_B should be able to see ticket
>> #1 and ticket #3 but  _not_ ticket #2.
>> 
>> User_C should be able to see ticket #2, but not
>> tickets #1 and #3.
>>
>>s this possible to do with RT3, and if so, how does  one do it?
>
>Let's assume the following:
>- You have 3 queues: 1 general, 1 for company1 and  1 for company2
>
>Create groups: 'company1' and 'company2'
>Assign users to corresponding group 
>Then on Queuel config level give group permissions 'SeeQueue' to the 
>corresponding group (i.e. queue 'company1' -> group 'company1' -> 
>SeeQueue)
>
>Of course that requests have to reach the right queue.
>
>Does this strategy solve your problem?

We have more than 100 customers. That would give us alot of queues.
And that does not seem to be in the spirit of RT3.

Today we have:

 - Sales
 - Project
 - Invoice
 - Support

It would be nice if it some how would be possible to grant a
group_view_right and connect tickets to a group.

We would be willing to co-sponsor such a feature.

\Oliver