[rt-users] Re: reply, resolve failing to send email with error "No recipients found. Not sending."

[Ruslan U. Zakirov]

John Paul Barraza wrote:
> These are my scrips:
> 
> On Correspond Open Tickets with template Blank
> On Create Autoreply To Requestors with template Autoreply
> On Create Notify AdminCcs with template Transaction
> On Correspond Notify AdminCcs with template Admin Correspondence
> On Comment Notify AdminCcs as Comment with template Admin Comment
> On Create User Defined with template Blank
> On Correspond Notify Requestors and Ccs with template Correspondence
Hello, John.

I think that last scrip must notify requestor on reply without any 
records in cc or admincc, doesn't it?

> 
> I think I may have figured out my problem simply based on your question 
> of me to look at the scrips. When I checked my queues for watchers, 
> there was no one listed as cc: or admincc:
> After adding the appropriate watchers, it seems to be working fine. 
> Thanks for the help.
Did you add any scrip? What is fine? After you've added watcher RT start 
send notification to requestor?
> 
> -John
> 
> 
> On Fri, 2004-03-26 at 13:44, seph wrote:
> 
>>/> I have searched the email archives for a solution to this problem, but
>>> have not found a relevant solution. The mailer appears to be working
>>> fine, i.e. mail sent to mailgate ends up in RT, RT creates a ticket and
>>> reply to requestor works when the ticket is created. But, when any
>>> replies or resolve action is taken, and send to requestor is indicated,
>>> no email gets sent. The error logs show:
>>
>>what are your scrips?
>>
>>seph
>>/
>>