[rt-users] Help with Corresponds and reply

[Ruslan U. Zakirov]

Phillip Leremi wrote:
> 
> 
> Ruslan U. Zakirov wrote:
> 
>> Phillip Leremi wrote:
>>
>>> i can finally create tickets via email  and i get an automatic 
>>> responce from rt with the ticket number but when i reply the message 
>>> doesn't reach  the requestor and the same thing when the ticket has 
>>> been resolved no message  the requestor doesn't get any reply.
>>>
>>
>> Look at $RT::NotifyActor config option. RT by default doesn't send any 
>> mails to actor of transaction. May be this is your problem?
>>
> Do u mean that i should create my own scrip
Sorry.
No.
If you have default scrip set and RT sends autoreply then RT sends 
corresponds too. Only one exception case(must be):
	user A is requestor.
	A writes reply. Hi is an actor. Reply transaction created by A.

If config(RT_SiteConfig.pm) option RT::NotifyActor isn't set(default) 
then RT skips an actor(user A in example).
			Good luck. Ruslan.
> 
>> Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
>>
>>         Best regards. Ruslan.
>>
>>
>