[rt-users] $WebImagesURL????

[Kevin L. Moore]

Hi Folks, I'm having trouble with a few things on a new set up of RT 
3.0.9 running on RH 9.0. I've found some things in the archives and the 
install notes, but nothing has helped. The first problem is that I can't 
see any icons on any of the web pages. Everything else on the pages 
renders properly, and I can see the icons if I do something like:

http://xxx.xxx.com/NoAuth/images/bplogo.gif

This is what I have in my RT_SiteConfig.pm based on what I've read:

$WebPath = "";
$WebBaseURL = "http://xxx.xxx.com";
$WebURL = $WebBaseURL . $WebPath . "/";
$WebImagesURL = $WebURL."/NoAuth/images/";
$LogoURL = $WebImagesURL."rt.jpg";

I've set these every which way based on the docs and the list archives 
to no avail. One thing I've noticed when I look at the page source is 
that it shows something like this for the icons:

href="http://xxx.xxx.com/rt/share/html/NoAuth/images//favicon.png"

I don't know where that /rt/share/html is coming from-I've looked in the 
header files and can't figure it out. Any ideas?

My second problem is that I can't send email and have RT create a 
ticket. Comments and correspondence work fine with email *after* the 
ticket has been created in the Web UI, but I can't send an email to 
rt at xxx.xxx.com and have it create a ticket. This is what I have in my 
aliases file, and I'm sending to rt at xxx.xxx.com to create the ticket.

rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
correspond --url http://xxx.xxx.com"

rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action 
comment --url http://xxx.xxx.com"

Any ideas? This is my first RT install, and I'm not a big web guy, so 
TIA for any insight you might have......Kevin


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Two wrongs don't make a right, but three lefts do
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