[rt-users] on customfield changed

[Robin Ericsson]

Hi,

I have 2 scrips, one that checks whether a specific custom field is set
on creation of the ticket, if not set it to a specific value. It looks
like this:

"""
my $Ticket = $self->TicketObj();
my $CFName = 'Servicenivå';
my $CustomFields = $Ticket->QueueObj->CustomFields();

while (my $CustomField = $CustomFields->Next()) {
    if ($CustomField->Name != $CFName) {
        next;
    }

    my $CustomFieldValues =
$Ticket->CustomFieldValues($CustomField->Id);
    if (!$CustomFieldValues->Count > 0) {
        $Ticket->AddCustomFieldValue( Field => $CustomField->Id, Value
=> "Normal" );
        return 1;
    }
}

return 1;
"""

I also have a scrip that looks for changes on the customfield, it looks
like this:
"""
if ($self->TransactionObj->Type eq "CustomField") {
    return(1);
} else {
    return(undef);
}
"""

The problem is that last one doesn't catch when setting the custom field
upon ticket creation, and that is my question, how do I match the custom
field value upon ticket creation?



regards
Robin