[rt-users] quick search

[Todd Chapman]

What do you mean by released? Do you mean resolved?

Here is my QuickSearch which adds stalled tickets. I 
have been trying to figure out how to do it with
callbacks but I'm not sure it can be done cleanly.

Note that I add the calls to $Tickets->IgnoreType so 
that even approvals would be shown.

-Todd

./local/html/Elements/Quicksearch
===========================================================
%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/TitleBoxStart, title => loc("Quick search"), bodyclass => "" &>

<TABLE BORDER=0 cellspacing=0 cellpadding=1 WIDTH=100%>
<tr>
       <th align=left><&|/l&>Queue</&></th>

       <th align=right><font size=-1><&|/l&>New</&></font></th>
       <th align=right><font size=-1><&|/l&>Open</&></font></th>
       <th align=right><font size=-1><&|/l&>Stalled</&></font></th>
</tr>

<%PERL>
my $i;
while (my $queue = $Queues->Next) {
     $Tickets->ClearRestrictions;
     $Tickets->IgnoreType;
     $Tickets->LimitStatus(VALUE => "open");
     $Tickets->LimitQueue(VALUE => $queue->Name, OPERATOR => '=');
     my $open = $Tickets->Count();

     $Tickets->ClearRestrictions;
     $Tickets->IgnoreType;
     $Tickets->LimitStatus(VALUE => "new");
     $Tickets->LimitQueue(VALUE => $queue->Name, OPERATOR => '=');
     $Tickets->ClearRestrictions;
     $Tickets->IgnoreType;
     $Tickets->LimitStatus(VALUE => "stalled");
     $Tickets->LimitQueue(VALUE => $queue->Name, OPERATOR => '=');
     my $stalled = $Tickets->Count();

</%PERL>
% $i++;
<TR class="<% $i%2 ? 'oddline' : 'evenline'%>" >
<td><A HREF="<% $RT::WebPath%>/Search/Listing.html?ValueOfStatus=open&ValueOfSta
tus=new&ValueOfStatus=stalled&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=<%$queue->Id
%>&RowsPerPage=50&NewSearch=1" TITLE="<% $queue->Description %>"><%$queue->Name%
></a></TD>
<td align="right"><A HREF="<% $RT::WebPath%>/Search/Listing.html?ValueOfStatus=n
ew&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=<%$queue->Id%>&RowsPerPage=50&NewSearch
=1"><%$new%></a></TD>
<td align="right"><A HREF="<% $RT::WebPath%>/Search/Listing.html?ValueOfStatus=o
pen&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=<%$queue->Id%>&RowsPerPage=50&NewSearc
h=1"><%$open%></a></TD>
<td align="right"><A HREF="<% $RT::WebPath%>/Search/Listing.html?ValueOfStatus=s
talled&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=<%$queue->Id%>&RowsPerPage=50&NewSe
arch=1"><%$stalled%></a></TD>
</TR>
% }
</TABLE>
<& /Elements/TitleBoxEnd &>

<%INIT>
my $Queues = RT::Queues->new($session{'CurrentUser'});
$Queues->UnLimit();
my $Tickets = RT::Tickets->new($session{'CurrentUser'});
</%INIT>

On Wed, Mar 31, 2004 at 05:37:21PM +0200, Markus Frahm wrote:
> Hello,
> is it possible to see not only the new and open tickets , but also the stalled 
> and released tickets in the Quick Search frame?
> Greetings
>   Markus Frahm
> _______________________________________________
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> rt-users at lists.bestpractical.com
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm