[rt-users] Ticket Extraction not working in RTFM

[Charlie Benatti]

I've set up RTFM-2.0.3, along side of RT 3.0.10.  I've set up a basic
class in RTFM, with two Custom Fields, a TextSingle, and a
WikiTextSingle.  Any time I click on Extract Article in RT, and select
some rows to be added to the article from the ticket history, in either
Custom Field, the article is created with no information in the ticket.
Any quick answers to this problem?

Thanks.

-curly


-- 
Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly at yellowbrix.com, 703.519.1050