[rt-users] RE: EX_TEMPFAIL problem
Rajesh Menon
rajmen at olemiss.edu
Wed May 5 09:31:52 EDT 2004
Hello All,
I saw the following posting by jesse
http://marc.free.net.ph/message/20040422.052935.4b6eacf8.html
I saw that there are some modifications done to the EmailParser.pm and
Template_Overlay.pm.
I get the message “Couldn’t write to temp dir on disk. using more memory and
processor” in the logs when the EX_TEMPFAIL error occurs. Only a reboot
fixes this issue.
Will this fix the problem I have? If so could you please tell me where I can
find these modified files?
I would really appreciate any help on this.
Thanks,
/Raj
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
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Sent: Tuesday, May 04, 2004 11:02 AM
To: rt-users at lists.bestpractical.com
Subject: RT-Users Digest, Vol 2, Issue 7
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Today's Topics:
1. Statistics for RT3 (Cassily, Ryan)
2. Re: Statistics for RT3 (Gwendolynn ferch Elydyr)
3. SpamAssassin filter for RT 3.0.10 (Larry Stone)
4. Re: SpamAssassin filter for RT 3.0.10 (Robert Spier)
5. RE: Performance issues with reply (Senoner Samuel)
6. Re: Performance issues with reply (Jesse Vincent)
7. rt2-to-rt3 1.23 Problem: "Couldn't create attachment"
(Chen Chang)
8. Ticket Extraction not working in RTFM (Charlie Benatti)
----------------------------------------------------------------------
Message: 1
Date: Mon, 3 May 2004 17:19:25 -0400
From: "Cassily, Ryan" <rcassily at DENOVIS.COM>
Subject: [rt-users] Statistics for RT3
To: <rt-users at lists.bestpractical.com>
Message-ID:
<B5A4987C50B02D4B8DB479C579634624682B4E at exchsrvr-1.ehealthdirect.com>
Content-Type: text/plain; charset="iso-8859-1"
Hello all,
Has anyone had luck with installing this stats package? I can't seem to
find the installation instructions anywhere. Thank in advance for your
help.
-Ryan
-----Original Message-----
From: Aram Smith [mailto:aram.smith at appiancorp.com]
Sent: Wednesday, April 21, 2004 3:52 PM
To: Dave Dennis; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Statistics for RT3
Yes that's it. Here's the link:
http://sourceforge.net/projects/pgrtreport/ Sorry for any confusion. At
that link there is a brief discussion regarding "win32" support, but it
doesn't appear there was ever a release. Thanks.
-----Original Message-----
From: Dave Dennis [mailto:dmd at speakeasy.org]
Sent: Wednesday, April 21, 2004 3:46 PM
To: Aram Smith
Subject: Re: [rt-users] Statistics for RT3
Dear Aram,
I went looking for "rtstats 1.0.14" (or variations)
in freshmeat.net and sourceforge.net, was unsuccessful,
even when looking up under RT or "request tracker"
Is this the name of the package? I see a py Request Tracker Report
which also is at version 1.0.14 ... is this it?
Thanks!
+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------
On Wed, 21 Apr 2004, Aram Smith wrote:
> I recently installed RT 3.0.10 on a Windows 2K server SP4. Its running
> well and I was hoping to integrate a reports/statistics function. In
> sourceforge I saw a download for rtstats 1.0.14 but only for UNIX. I
> also downloaded the reports\statistics gunzip from the bestpractical
> site and extracted it to the server, but when I go to the pages in my
> browser it looks like XML is not running properly or there is an
> application missing. Any chance anyone can point me in the right
> direction for installing the reporting function? Thanks,
>
> Aram Smith
>
> __________________________________
> Aram Smith
> Appian Corporation
> 8000 Towers Crescent Drive
> Vienna, VA 22182
> Phone: (703) 442-1051
> Mobile: (240) 426-8751
> Fax: (703) 442-8919
> Email: aram.smith at appiancorp.com
>
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
------------------------------
Message: 2
Date: Mon, 3 May 2004 18:03:40 -0400 (EDT)
From: Gwendolynn ferch Elydyr <gwen at reptiles.org>
Subject: Re: [rt-users] Statistics for RT3
To: "Cassily, Ryan" <rcassily at DENOVIS.COM>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20040503174359.L1054-100000 at iguana.reptiles.org>
Content-Type: TEXT/PLAIN; charset=US-ASCII
On Mon, 3 May 2004, Cassily, Ryan wrote:
> Has anyone had luck with installing this stats package? I can't seem to
> find the installation instructions anywhere. Thank in advance for your
help.
Hrm. Running RT3, I have the statistics module installed and purring
along happily. My install notes are scanty, but note:
- added statistics module to RT by copying it to the html root
- installed Apache::GD::Graph, and a zillion dependancies
- need to build libgd2.0.15 - put in /usr/local/lib
The readme is pretty self-explanatory IMHO.
cheers!
==========================================================================
"A cat spends her life conflicted between a deep, passionate and profound
desire for fish and an equally deep, passionate and profound desire to
avoid getting wet. This is the defining metaphor of my life right now."
------------------------------
Message: 3
Date: Mon, 3 May 2004 22:51:17 EDT
From: Larry Stone <lcs at MIT.EDU>
Subject: [rt-users] SpamAssassin filter for RT 3.0.10
To: rt-users at lists.bestpractical.com
Message-ID: <CMM.0.90.4.1083639077.lcs at defiant.mit.edu>
I got SpamAssassin working via the mail filter in
RT::Interface::Email::Filter::SpamAssassin. The filter needed a
complete renovation; perhaps it came from some much earlier RT version?
The appended patch works with SpamAssassin 2.63, only tested on RT 3.0.10/
Solaris 9/MySQL/Perl5.8.3/FastCGI/etc.
There was another tricky bug: apparently SpamAssassin munges the $_
global variable when a message rings the spam bell, such that its value
in the Gateway function's loop around @RT::MailPlugins gets unset. This
clears the plugin entry so it breaks on the next incoming email. I know
the functions/operators that set $_ are supposed have local effects but
apparently something doesn't. Switching to an explicit loop variable
fixed the symptom, so that patch is included.
I also added a couple of new features:
- It logs the message-id header of a message it drops on the floor at
the "info" level so you can match it with MTA logs to diagnose cases
of vanished mail.
- Adds the "X-RT-SpamAssassin-Score" header so a scrip can sort the
spammiest messages into a separate queue.
I know the spam filter could be implemented in the MTA or in procmail
driving the rt-mailgate, but this looked easier to maintain. If there
aren't
any objections I'll submit it as a patch.
-- Larry
*** lib/RT/Interface/Email.pm.orig Fri Jan 2 17:55:55 2004
--- lib/RT/Interface/Email.pm Mon May 3 19:52:05 2004
***************
*** 500,521 ****
# Since this needs loading, no matter what
! for (@RT::MailPlugins) {
my $Code;
my $NewAuthStat;
! if ( ref($_) eq "CODE" ) {
! $Code = $_;
}
else {
! $_ = "RT::Interface::Email::$_" unless
/^RT::Interface::Email::/;
! eval "require $_;";
if ($@) {
! die ("Couldn't load module $_: $@");
next;
}
no strict 'refs';
! if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) )
{
! die ("No GetCurrentUser code found in $_ module");
next;
}
}
--- 500,522 ----
# Since this needs loading, no matter what
! my $pi;
! foreach $pi (@RT::MailPlugins) {
my $Code;
my $NewAuthStat;
! if ( ref($pi) eq "CODE" ) {
! $Code = $pi;
}
else {
! $pi = "RT::Interface::Email::$pi" unless $pi =~
m/^RT::Interface::Email::/;
! eval "require $pi;";
if ($@) {
! die ("Couldn't load module $pi: $@");
next;
}
no strict 'refs';
! if ( !defined( $Code = *{ $pi . "::GetCurrentUser" }{CODE} ) )
{
! die ("No GetCurrentUser code found in $pi module");
next;
}
}
*** lib/RT/Interface/Email/Filter/SpamAssassin.pm.orig Fri Jan 2 17:55:55
2004
--- lib/RT/Interface/Email/Filter/SpamAssassin.pm Mon May 3 20:15:40
2004
***************
*** 27,41 ****
my $spamtest = Mail::SpamAssassin->new();
sub GetCurrentUser {
! my $item = shift;
! my $status = $spamtest->check ($item);
! return (undef, 0) unless $status->is_spam();
! eval { $status->rewrite_mail() };
! if ($status->get_hits > $status->get_required_hits()*1.5) {
# Spammy indeed
! return (undef, -1);
}
! return (undef, 0);
}
=head1 NAME
--- 27,48 ----
my $spamtest = Mail::SpamAssassin->new();
sub GetCurrentUser {
! my $result = 0;
! my %args = ( Message => undef,
! @_ );
! my $status =
$spamtest->check_message_text($args{'Message'}->as_string());
! if ($status->is_spam() &&
! $status->get_hits() > $status->get_required_hits()*1.5) {
# Spammy indeed
! my $mid = $args{'Message'}->head()->get('Message-Id');
! my $hits = $status->get_hits();
! $RT::Logger->info("Filter::SpamAssassin: Dropping message $mid
because spam score = $hits");
! $result = -1;
! } else {
! $args{'Message'}->head()->replace('X-RT-SpamAssassin-Score',
sprintf("%.3f", $status->get_hits()));
}
! $status->finish();
! return (undef, $result);
}
=head1 NAME
------------------------------
Message: 4
Date: Mon, 03 May 2004 22:14:04 -0700
From: Robert Spier <rspier at pobox.com>
Subject: Re: [rt-users] SpamAssassin filter for RT 3.0.10
To: Larry Stone <lcs at MIT.EDU>
Cc: rt-users at lists.bestpractical.com
Message-ID: <m3brl4u63n.wl_rspier at pobox.com>
Content-Type: text/plain; charset=US-ASCII
> There was another tricky bug: apparently SpamAssassin munges the $_
> global variable when a message rings the spam bell, such that its value
> in the Gateway function's loop around @RT::MailPlugins gets unset. This
> clears the plugin entry so it breaks on the next incoming email. I know
> the functions/operators that set $_ are supposed have local effects but
> apparently something doesn't. Switching to an explicit loop variable
> fixed the symptom, so that patch is included.
Here's an example to share a legit use of local:
$_=3;
{
local $_;
something_that_modifies_dollar_underbar();
}
# $_ == 3
------------------------------
Message: 5
Date: Tue, 4 May 2004 08:33:54 +0200
From: "Senoner Samuel" <Samuel.Senoner at eurac.edu>
Subject: RE: [rt-users] Performance issues with reply
To: "Jesse Vincent" <jesse at bestpractical.com>, "Steven Saner"
<ssaner at hubris.net>
Cc: rt-users at lists.bestpractical.com
Message-ID:
<8ABC35686C73554691F3481C4023BE5E015BC0C0 at abz01be.eurac.edu>
Content-Type: text/plain; charset="iso-8859-1"
Is it somehow possible to have access through web to the repository?
It was very usefull to see what changes are between the versions.
Thanks
SAmuel
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Monday,03 May,2004 19:05
To: Steven Saner
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Performance issues with reply
> > You don't say whether you're using MySQL or Postgres. But 3.0.11
> > includes a pretty serious performance fix for Elements/SelectOwner.
> > I bet that will solve your problem.
>
> We are using Postgres 7.4.2. Are you recommending 3.0.11? I don't see
> that anywhere. Did you mean 3.1.11?
Nope, I mean the next release of 3.0, which is due out soon.
> Steve
>
> --
> --------------------------------------------------------------------------
> Steven Saner <ssaner at hubris.net> Voice: 316-858-3000
> Director of Network Operations Fax: 316-858-3001
> Hubris Communications http://www.hubris.net
--
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
------------------------------
Message: 6
Date: Tue, 4 May 2004 02:43:31 -0400
From: Jesse Vincent <jesse at bestpractical.com>
Subject: Re: [rt-users] Performance issues with reply
To: Senoner Samuel <Samuel.Senoner at eurac.edu>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20040504064331.GU25274 at pallas.eruditorum.org>
Content-Type: text/plain; charset=us-ascii
On Tue, May 04, 2004 at 08:33:54AM +0200, Senoner Samuel wrote:
> Is it somehow possible to have access through web to the repository?
> It was very usefull to see what changes are between the versions.
Unfortunately, all of the available web interfaces to subversion appear
to corrupt our repository with frightening regularity. You can access
the repository using anonymous subversion to
svn://svn.bestpractical.com/rt/
> Thanks
>
> SAmuel
>
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Monday,03 May,2004 19:05
> To: Steven Saner
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Performance issues with reply
>
>
> > > You don't say whether you're using MySQL or Postgres. But 3.0.11
> > > includes a pretty serious performance fix for Elements/SelectOwner.
> > > I bet that will solve your problem.
> >
> > We are using Postgres 7.4.2. Are you recommending 3.0.11? I don't see
> > that anywhere. Did you mean 3.1.11?
>
> Nope, I mean the next release of 3.0, which is due out soon.
>
>
> > Steve
> >
> > --
> >
--------------------------------------------------------------------------
> > Steven Saner <ssaner at hubris.net> Voice:
316-858-3000
> > Director of Network Operations Fax:
316-858-3001
> > Hubris Communications
http://www.hubris.net
>
> --
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
> http://bestpractical.com/services/training.html
>
> Sign up early, as class space is limited.
>
--
------------------------------
Message: 7
Date: Tue, 4 May 2004 10:42:01 -0400 (EDT)
From: "Chen Chang" <chen at glasstrinkets.com>
Subject: [rt-users] rt2-to-rt3 1.23 Problem: "Couldn't create
attachment"
To: <rt-devel at lists.fsck.com>, <rt-users at lists.fsck.com>
Message-ID:
<1036.192.168.50.13.1083681721.squirrel at webmail.glasstrinkets.com>
Content-Type: text/plain; charset=iso-8859-1
Hi everyone,
Trying to migrate from rt-2.0.14 on RedHat 7.2 to rt-3.0.10 on Suse 9.0 Pro.
I am using rt2-to-rt3 1.23. The export from rt2 using rt-2.0-to_dumpfile
was successful. However, I am experiencing problems importing into rt3
using dumpfile-to-rt3.0. Specifically, it appears the the import is
having problems with binary attachments such as MS Word documents which
were attached to tickets in rt2.
I've seen a couple other posts with the same problem but didn't see any
solutions posted in response. On the rt3 installation, I have
perl-5.8.1-46, postgresql 7.3.4 installed.
I am getting the following crash output:
Couldn't create attachment
$VAR1 = {
'Creator' => '4',
'id' => '2960',
'Subject' => '',
'Created' => '2004-01-15 19:42:47+00',
'ContentType' => 'application/msword',
'Headers' => 'Content-Type: application/msword;
name="20030115_cgc_cover_letter.doc"Content-Disposition: inline;
filename="20030115_cgc_cover_letter.doc"
Content-Transfer-Encoding: base64
',
'Filename' => '20030115_cgc_cover_letter.doc',
'ContentEncoding' => 'base64',
'Parent' => '2958',
'TransactionId' => '4468'
};
ERROR: parser: unterminated quoted string at or near "'ÐÏࡱá" at
character 146[Tue May 4 09:49:42 2004] [crit]: Died at
../dumpfile-to-rt-3.0 line 714. (/opt/rt3/lib/RT.pm:254)
./dumpfile-to-rt-3.0 line 714. (/opt/rt3/lib/RT.pm:254)
Any help would be greatly appreciated.
Thanks in advance,
Chen
------------------------------
Message: 8
Date: Tue, 4 May 2004 11:04:09 -0400
From: Charlie Benatti <curly at yellowbrix.com>
Subject: [rt-users] Ticket Extraction not working in RTFM
To: RT Users <rt-users at lists.fsck.com>
Message-ID: <20040504150408.GL1609 at royal.phuct.net>
Content-Type: text/plain; charset=us-ascii
I've set up RTFM-2.0.3, along side of RT 3.0.10. I've set up a basic
class in RTFM, with two Custom Fields, a TextSingle, and a
WikiTextSingle. Any time I click on Extract Article in RT, and select
some rows to be added to the article from the ticket history, in either
Custom Field, the article is created with no information in the ticket.
Any quick answers to this problem?
Thanks.
-curly
--
Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly at yellowbrix.com, 703.519.1050
------------------------------
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