[rt-users] Queue length in templates

[Ruslan U. Zakirov]

		Hello, Simon.
This template part can help.

{
# This is template part that return number of tickets
# with status 'open' or 'new'
# in queue which current ticket belong to.

	my $tickets = RT::Tickets->new( $RT::SystemUser );
	$tickets->Limit( FIELD => 'queue', VALUE => $Ticket->Queue );
	$tickets->Limit( FIELD => 'Status', VALUE => 'open' );
	$tickets->Limit( FIELD => 'Status', VALUE => 'new' );
	return $tickets->Count();
}

Please report back on success or error I didn't test it.
			Best regards. Ruslan.

Simon Wilcox wrote:

> Hello,
> 
> We've just set up a new installation of RT3 from the Debian packages. I 
> have successfully configured the system to log new emails into a queue and 
> autorespond to the requestor. Which was actually very straightforward, 
> many thanks :-)
> 
> What I want to do now is have the autoresponder message include the number 
> of messages in the queue so that the requestor has some idea of how busy 
> we are.
> 
> I've searched the docs and the wiki but I can't seem to find the right 
> recipe to retrieve the number of new & open tickets in a given queue.
> 
> Can anyone help with a pointer ?
> 
> Many thanks,
> 
> Simon.
> 
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