[rt-users] Extract priority from email

[Ruslan U. Zakirov]

It was disscussed here many times. Please search on archives.
Look on ExtractCustomFieldValues at
http://wiki.bestpractical.com/index.cgi?ContributedScrips


				Best regards. Ruslan.

PS: Guys, who use this feature, please write small note/article about it 
on wiki it's FAQ here all time.

Jean-Yan Bérubé wrote:
> Hi
> 
> Exuse me if it was already asked, but I didn't find the information. I 
> wonder if there is a scrip available wich will "read" the priority out a 
> a email. Here we use a template to send request, so every ticket 
> received by RT are similar.
> 
> example:
> 
> Name: John Smith
> 
> Priority : 1
> 
> Problem : ....
> 
> I want to get the "1" and replace the default priority. Is it possible?
> 
> Thank you
> 
> Jean-Yan Bérubé
>