[rt-users] choosing template on the fly

Tue May 11 05:05:36 EDT 2004

RTFM 

-----Original Message-----
From: Swinkels, Marcel [mailto:MSWINKELS at UPC.NL] 
Sent: Thursday,06 May,2004 18:16
To: Dimitry Faynerman; rt list
Subject: RE: [rt-users] choosing template on the fly

I am also looking for a way to reply manually to a ticket with a predefined text. So that when I manually review a ticket and have a standard reply available, I just can select it from a list. 

Somebody who has such a functionality working in RT? 

Regards,

Marcel Swinkels
chello abuse
UPC Nederland
mswinkels at upc.nl 