[rt-users] Changing the "Example.com" header

[Paul Suela]

Erik,

I'm using rt 3.0.10 via debian testing (sarge)... according to the docs 
i  read... there are options not explicitly listed in the 
RT_SiteConfig.pm... in my experience the 
Set($ParseNewMessageForTicketCcs , undef); option was not in there also 
but i manually added it in.

its said in the /usr/share/doc/request-tracker3/INSTALL.Debian.gz file 
that....

"Note that the default settings in RT_config.pm are used for any options 
you do put into RT_SiteConfig.pm. You should *NEVER* edit the 
RT_Config.pm file directly; always use the RT_SiteConfig.pm..... I 
recommend that you read /etc/request-tracker3/RT_Config.pm thoroughly 
and copy/edit the extra bits you think you need into the 
RT_SiteConfig.pm file"

in this case the extra bits that applies to you should probably be the 
($rtname) parameter.

hope this helps.




Erik Boles wrote:

>Paul,
>
>This entry exists in the RT_Config.pm, but not in RT_SiteConfig.pm, in fact
>there is not even an entry in RT_SiteConfig.pm for the Set($rtname
>parameter.
>
>In the RT_Config.pm file it already lists what I want it to say, it just
>doesn't show up on the web interface nor in the autoreply emails to the
>users, everything goes out as example.com.
>
>Any ideas?
>
>Thanks,
>
>Erik
>
>
>
>
>Erik, 
>
>try the RT_SiteConfig.pm file... specifically the Set($rtname,
>'example.com') 
>
>change example.com to whatever it is you like.. the docs however say it is
>preferred that you use your domain name to make it unique.
>also, changing this when there are already live tickets tends to mess
>things up becoz new updates to live tickets after the change tend to lose
>their way in updating the correct ticket.
>
>
>
>
>  
>