[rt-users] Attachment question

[Ruslan U. Zakirov]

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Gerald Fehringer wrote:

> Hi,
> 
> we are using RT Version 3.0.10.
> 
> We would like to create new Tickets with Attachments, unfortunately as
> soon
> The Ticket is create, no Attachment is sent.
> 
> If i add a correspondence with another attachment on the same ticket, it
> is
> successfully sent to everyone.
> 
> Both Script Conditons/Actions for onCreate onCorrespondence are exactly
> the same.
> 
> The only difference i can see in the debug is as soon my
> onCorrespondence scrips
> is used, it uses before the default scrips 4 (the empty one) and
> therafter applies
> my scrips.
> 
> 
> 
> Every helpful advice is greatly appreciate
> Cheers
> Geri
> 
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