[rt-users] Weird behavior with scrips

[Ruslan U. Zakirov]

Craig Schenk wrote:
> Using 3.0.10, I've got some strange behavior. I have a queue which has a scrip
> On Correspond Notify Requestors with template Correspondence, where the template
> contains {$Transaction->Content()}
> 
> Rights for the queue are assigned by group. Everyone in the department is a
> member of the same group, has same watcher status, etc.
> 
> This doesnt work for one person. Anybody else in the group can click reply in
> the ticket and it sends the reply to requestors. When this one person tries
> though, no reply is sent and I see this in the logs:
> 
> [Mon May 17 15:17:54 2004] [info]: RT::Scrip=HASH(0xa09b4d4): Couldn't prepare
> Notify Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)
> 
> If I set up a test scrip which does autoreply to requestors rather than notify
> requestors, it works for everybody.
> 
> Given that the rights are assigned by group and everyone is in the same group,
> and the notify requestors works for everyone else, why does it generate this
> error for the one person?
Look for NotifyActor in archives and RT config.

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