[rt-users] Making RTFM Field Headers Invisible in RT Responses

[Christopher VanOosterhout]

When I insert a RTFM article into a RT response, the article number/name 
and name of the custom field all appear in the RT reply.  Is there anyway 
can I make it so that does not happen?

For instance I currently get this:

#9: Nigeria (This is the article name and number)

Nigeria Sales Restrictions (This is the article description)

MainBody: (This is the custom field name)

Thanks for your interest in the products provided by us.

We are sorry but we can not currently ship parts or provide quotation
for parts to Nigeria.




AND I WOULD LIKE IT TO APPEAR AS THIS:

Thanks for your interest in the products provided by us.

We are sorry but we can not currently ship parts or provide quotation
for parts to Nigeria.



Right now I am having to manually delete out the titles, etc.

Christopher









--
Christopher VanOosterhout
Torresen Marine, Inc. - The Sailboat Specialists
Internet Division
http://www.torresen.com/
http://www.marinedieseldirect.com/
3126 Lake Shore Drive
Muskegon, Michigan 49441
231-759-8596