[rt-users] group right to view queue?

Palle Girgensohn girgen at pingpong.net
Mon May 24 05:43:39 EDT 2004


Hi,

I have a group of users that should be able to login and see one queue 
only. They are in a user defined group, say it's named "testing". 
Configuration -> Queues -> "QueueName" -> Groups Rights -> "testing" has 
the following rights:

 CommentOnTicket
 CreateTicket
 DeleteTicket
 ModifyTicket
 ReplyToTicket
 SeeQueue
 ShowTicket
 ShowTicketComments
 Watch

This almost works. ppl can see the queue, but only their own tickets, not 
ticket issued by others in the group. I need the group to be able to see 
all tickets in the queue. How do I do this?

Palle




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