[rt-users] Requestor does not get mail

[Dave Dennis]

Amazing help, thank you.
Completely overlooked the global config.


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Tue, 25 May 2004, Ruslan U. Zakirov wrote:

> http://wiki.bestpractical.com/?FAQ
> NotifyActor config option
>
> Dave Dennis wrote:
> > Good day RT folks,
> >
> > Having trouble with scrip to send mail to the requestor, who creates a ticket
> > via the GUI.  RT-3.0.9 .
> >
> > Scrips are these:
> >
> > On Correspond Notify Requestors, Ccs and AdminCcs with template
> > Queue-Correspond
> >
> > On Create Notify Requestors, Ccs and AdminCcs as Comment with template
> > Queue-Autoreply Template: Autoreply
> >
> > On Resolve Notify Requestors, Ccs and AdminCcs with template Queue-Resolved
> >
> >
> > No question with my templates, they mail to people who are Watchers and who are
> > added in to the CC.  But the requestor -- who is also a watcher -- never
> > receives a mail when he creates a ticket in the GUI.
> >
> > Any ideas?  His user/group permissions should be allowing for him to receive
> > mail - he gets mail in other circumstances.  When I tail -f
> > /var/log/qmail/current when he creates a ticket, RT just simply does not issue a
> > mail for his account when he creates.
> >
> > Thanks folks, keep up the good work...
> >
> >
> > +-------------------------
> > + Dave Dennis
> > + Seattle, WA
> > + dmd at speakeasy.org
> > + http://www.dmdennis.com
> > +-------------------------
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> >
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>