[rt-users] Duplicate mailings (RT 3.2.2)
Jaime Kikpole
jkikpole at cairodurham.org
Wed Nov 3 16:59:33 EST 2004
I've noticed that I receive several messages when someone replies to a
ticket that I own. In 2.0.15 this did not occur. Can anyone see the
problem? My scrips are as follows:
On Correspond Open Tickets with template Blank
On Create Autoreply To Requestors with template CD Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template Correspondence
On Owner Change Notify Owner with template Transaction
My account is listed in AdminCC: under the queue. One of the two
messages appears to be formatted by template Admin Comment while the
other appears to be the template Correspondence.
Does RT no longer look for duplicate recipients or did I misconfigure
something?
Thanks in advance,
Jaime
--
Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org
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