[rt-users] Grouping requestors by organisation?

[Todd Chapman]

Then you need a scrip that will add the appropriate group as
an AdminCc to the ticket. Can it be safely said that each
user will only belong to one group?


On Thu, Nov 04, 2004 at 09:49:50AM -0000, Howard Jones wrote:
> Ah - I should have specified a bit better :-)
> 
> We already have queues based on product line, and a single e-mail address to
> feed them - mail goes into the General queue and gets sorted by us into the
> right queue. What I'm really after is some way to either manually tag
> existing users as being related and able to see each other's tickets, or to
> look up the user in an external database, and then do the same.
> 
> The ultimate aim is to have Company X users be able to log in to a portal of
> some sort and see information from other sources, along with a list of 'Your
> open RT tickets' that includes their colleagues tickets. I'm hoping that
> external auth will do part of that, but I don't think it will do the
> group-access part.
> 
> Regards,
> 
> Howard
>