[rt-users] Comment to Owner fails when creating the ticket

[Christian Hammers]

Hello

We have a "tech" queue were the accountants are not subscribed to.
Occassionally though, somebody assigns a ticket to them and, of course
wants them to see the comments to their tickets.

Theoretically this can be done by adding 
	at: Comment
	action: Notify Owner as Comment
	template: Global Template: Transaction
	stage: Transaction Create

But praktically when using the upper-border "Create ticket in [queue]"
formular, it seems RT does first send the mail to the subscribers and
then assigns the ticket an Owner.
At least the non-"tech"-queue owner did not receive any comment mail.

Ideas?

bye,

-christian-

-- 
Christian Hammers             WESTEND GmbH  |  Internet-Business-Provider
Technik                       CISCO Systems Partner - Authorized Reseller
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