[rt-users] Unprivileged users unable to authenticate?

[Daniel Porowski]

Appreciated!

Never thought I'd be this happy that the usernames were arbitrary...  :)

On Nov 11, 2004, at 10:59 AM, Ruslan U. Zakirov wrote:

> Daniel Porowski wrote:
>> Only log entries reflect a failed login...  Nothing more than that.  
>> No db errors, nothing, and I've got RT set to debug log level.
>> Same thing is now happening on 3.2.2.  New users work just great, and 
>> not all of the preexisting users are affected.  The ones that are, 
>> however, are identical to the working ones, even on the DB level.  
>> I've gone through and compared the user tables, etc for each one, and 
>> they line up perfectly.
>> One thought though, is there a limitation where the usernames must 
>> start with an alpha character?  These are numeric only, which is the 
>> only thing I can think might be throwing it.
> Gotcha!!!
> This is an issue. RT uses complex function RT::User->Load that 
> interprete argument as ID if arg. contains only digits. Problem here 
> is that RT doesn't reject creation of users with such name.
>
> Workaround: use none digit prefix/suffix.
>
> 			Best regards. Ruslan.
>
> PS: Sent Bcc to rt-bugs@
>
>> It doesn't seem to be a priv. vs unpriv. issue either, since toggling 
>> that on and off for the affected users has no effect, either on the 
>> results or the log entries.
>> Could this be a mysql-related issue?  I'm not above upgrading THAT 
>> guy, either...
>> On Nov 11, 2004, at 9:49 AM, Ruslan U. Zakirov wrote:
>>> Daniel Porowski wrote:
>>>
>>>> Okay, with RT 3.2.1 on mysql/linux, I'm running into an issue where 
>>>> some of my unprivileged users are unable to log into the web 
>>>> interface due to authentication issues.
>>>> It's not user error--I've tested it myself using known 
>>>> passwords/usernames.  The accounts are active in RT, don't show 
>>>> disabled in either the GUI or the database, and the password hashes 
>>>> in the DB match those on accounts with working, known passwords.  
>>>> Everything about these users looks just fine in the DB and the GUI, 
>>>> it's just that they can't log in.  Changing their passwords in the 
>>>> GUI has no effect, toggling them active/inactive in the GUI has no 
>>>> effect...  Nothing seems to fix this.
>>>> Anyone run into this before?
>>>
>>> IMHO, no.
>>> Logs?
>>>
>>> 1) try 3.2.2
>>> 2) try from scratch: from new user page and then step by step
>
>
> _________________________________________________
> Scanned on 11 Nov 2004 19:00:20
>
>
-- 

Daniel Porowski
<dporowski at myrio.com>
425-368-4426