[rt-users] Newbie question: user front end

[James Mohr]

On Sunday 14 November 2004 16:39, Tom Beard wrote:
> From http://wiki.bestpractical.com/index.cgi?ManualInstallation
>
> "If you intend to let ticket requestors use the requestor-mode web
> interface, you should grant the role of Requestor the right Show Ticket."
>
> I think thats what you're after, right?
>
>    Regards,
>       Tom
>

Thanks! That seems to be it. I think I was confused and assumed that a user 
was only a "support rep". I am used to a help desk tool that defines these 
entities as a Person. Then  a person can be a requestor (caller) as well as 
have an account assigned to them to give them access to the "support rep" 
aspects as well as admin (if the right has been given).

Regards,

Jim Mohr
-- 
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"Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are." -- John Wooden
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