[rt-users] Custom scrip howto?

Carl Gibbons cgibbons at du.edu
Mon Nov 15 14:50:17 EST 2004


I can do this:
  On Create, Notify AdminCCs as Comment, with template "Admin Comment."

But instead, I want this:
  On Create, Notify "Alice," with template "Admin Comment"

where Alice is one of the AdminCCs - I don't want every AdminCC e-mailed 
when the ticket is created, I just want to notify Alice.

How to do it? I looked in the Wiki at
  http://wiki.bestpractical.com/index.cgi?WriteCustomAction
but couldn't see how to massage the examples there to do what I want.

- Carl



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