[rt-users] Bulk [merge into] fails for 3.2.2

Jure Simsic jure.simsic at mobitel.si
Tue Nov 16 07:54:07 EST 2004


I'm trying to merge a couple of tickets into one and get an error:

> error:   	Can't call method "Name" without a package or object reference at /usr/local/rt3/lib/RT/Interface/Web.pm line 1173.
> context:  	
> ...  	
> 1169:  	push ( @results, $msg );
> 1170:  	}
> 1171:  	}
> 1172:  	else {
> 1173:  	push ( @results, "User asked for an unknown update type for custom field " . $cf->Name . " for ticket " . $Ticket->id );
> 1174:  	}
> 1175:  	}
> 1176:  	}
> 1177:  	return (@results);
> ...  	
> code stack:  	/usr/local/rt3/lib/RT/Interface/Web.pm:1173
> /usr/local/rt3/share/html/Search/Bulk.html:270
> /usr/local/rt3/share/html/autohandler:221

(I have one custom field on the queue, all tickets are from this queue)

I've tried  to bulk-change owner and that went ok, i tried to merge only 
one, that was ok as well. It turns out it does merge the first one, but 
fails right after that I suppose.

Anybody any clues?
Thanx


Jure

p.s.And the raw error goes as such:
> 
> Can't call method "Name" without a package or object reference at /usr/local/rt3/lib/RT/Interface/Web.pm line 1173.
> 
> 
> Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name" without a package or object reference at /usr/local/rt3/lib/RT/Interface/Web.pm line 1173.^J') called at /usr/local/rt3/lib/RT/Interface/Web.pm line 1173
> HTML::Mason::Commands::ProcessTicketCustomFieldUpdates('ARGSRef', 'HASH(0x14bc91c)') called at /usr/local/rt3/share/html/Search/Bulk.html line 270
> HTML::Mason::Commands::__ANON__('MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on
', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1693', 'on', 'UpdateTicket1688', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'o
n', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1594da4)', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 
'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1693', 'on', 'UpdateTicket1688', 'on', 'Ticket-Depend
sOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
> eval {...} at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
> HTML::Mason::Request::comp(undef, undef, 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1
711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1693', 'on', 'UpdateTicket1688', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket
1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x1559ed4)', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1693', 'on', 'UpdateTicket1688', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject'
, '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/rt3/share/html/autohandler line 221
> HTML::Mason::Commands::__ANON__('MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on
', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x15a3c68)', 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 
'UpdateTicket1722', 'on', 'UpdateTicket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
> eval {...} at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
> HTML::Mason::Request::comp(undef, undef, undef, 'MemberOf-Ticket', '', 'Starts_Date', '', 'UpdateTicket1648', 'on', 'Rows', 50, 'Status', '', 'UpdateTicket1645', 'on', 'UpdateAttachment', '', 'Started_Date', '', 'Format', '', 'UpdateType', 'private', 'RefersTo-Ticket', '', 'UpdateTicket1700', 'on', 'DeleteCc', '', 'UpdateTicket1663', 'on', 'Subject', '', '31-Values-Magic', 1, 'Ticket-RefersTo', '', '31-Values', '', 'UpdateTicket1712', 'on', 'Owner', '', 'Query', 'Subject LIKE \'24 ur\' AND (Status = \'new\' OR Status = \'open\')', 'Ticket-MemberOf', '', 'UpdateTicket1646', 'on', 'DependsOn-Ticket', '', 'Priority', '', 'AddCc', '', 'DeleteRequestor', '', 'Queue', '', 'Due_Date', '', 'Page', 1, 'Order', 'ASC', 'UpdateTicket1688', 'on', 'UpdateTicket1693', 'on', 'Ticket-DependsOn', '', 'Told_Date', '', 'UpdateTicket1678', 'on', 'AddRequestor', '', 'UpdateTicket1714', 'on', 'UpdateTicket1703', 'on', 'Ticket-MergeInto', 958, 'UpdateSubject', '', 'UpdateTicket1722', 'on', 'Update
Ticket1711', 'on', 'AddAdminCc', '', 'DeleteAdminCc', '', 'UpdateTicket1677', 'on', 'UpdateContent', '', 'UpdateTicket1672', 'on', 'Resolved_Date', '', 'UpdateTicket1665', 'on', 'OrderBy', 'id', 'UpdateTicket1676', 'on') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
> eval {...} at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
> eval {...} at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1559ed4)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
> eval {...} at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1559ed4)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb8728c)', 'Apache=SCALAR(0x1456628)') called at /usr/local/rt3/bin/webmux.pl line 126
> eval {...} at /usr/local/rt3/bin/webmux.pl line 126
> RT::Mason::handler('Apache=SCALAR(0x1456628)') called at /dev/null line 0
> eval {...} at /dev/null line 0





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