[rt-users] No greetings

[Todd Chapman]

The e-mail from the mailing list is probably marked as
having Precendence 'bulk' and RT squelches the reply.
Change the config of your mailing list or customize
the subroutine Interface/Email.pm -> CheckForAutoGenerated().

-Todd

On Thu, Nov 18, 2004 at 09:18:13PM +0100, Torstein Skard wrote:
> Some of our users do not get the auto reply "Greetings, ." when they submit
> a ticket. In our RT installation some of the queues have replaced former
> mailing lists. In this case the user submits a ticket to the list, and the
> RT queue is the only member of the former list. This was done in order to
> make it possible for the user to go on with the mailing addresses they are
> used to. Therefore RT gets new tickets from the user via a mailing list, and
> in these cases the user gets no RT ticket created message. Why? The problem
> is not that the auto reply is sent to the wrong place. Looking at the
> thickets history clearly shows that no RT ticket created message was ever
> generated. If a ticket is mailed directly to the list, the user gets the
> Greetings.
> 
> Torstein Skard
> University of Oslo, Norway
> 
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