[rt-users] Add Text to the Forms

[Ben Bush]

Is there a way for us to add text to the individual queue forms to help 
guide the person entering a ticket?

For Example,

We have 2 custom fields - Full Name and Company Name that are text user 
input fields

We want to add some text that explains what the tech should do before 
adding this ticket into the queue. Examples would be:
 - Check a url link (provided on the page) to see if they are a 
supported customer
 - Ask them to refer to another document for further clarification


Can I do this without modifying the actual code? If I need to modify the 
forms, can I do it per queue?

Ben Bush