[rt-users] Query window And/Or strange behaviour

Todd Chapman rt at chaka.net
Fri Nov 19 15:50:18 EST 2004


Use the '>' button to indent. Use the 'Advanced' option to write
it by hand and see how it looks in the search builder interface.
You have to play around with it a bit to get comfortable.

-Todd

On Fri, Nov 19, 2004 at 10:56:36AM -0500, Graham Dunn wrote:
> I'm trying to build a query as follows:
> 
> (Queue = 'DesktopSupport' OR Queue = 'General')
> AND Status != 'Resolved'
> 
> Two things:
> 
> Clicking the And/Or button in the Query builder will toggle all of the 
> AND/ORs in the query, not just the highlighted line. Is this by design?
> 
> How do I set the precedence of the AND/OR operators?
> 
> Thanks,
> Graham
> 
> 
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> 
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