[rt-users] Call Report -Help required

[Hegde Manjunath]

Hi,

I could build  some MySQL querry which would give me a call report with all
the details i need.
Has any one got a script to generate a .xls file for such reports - please
help me 
The querry is given below (incase if it helps some one )
________________
SELECT 
t.id as 'Call No',
DATE_FORMAT(t.Created, "%m/%d/%Y") as 'Date',
CASE WHEN tcf.CustomField = 4 THEN tcf.Content ELSE NULL END as 'Machine
ID',
DATE_FORMAT(t.Created, "%H:%i") as 'Time Reported',
CASE WHEN tcf.CustomField = 1 THEN tcf.Content ELSE NULL END as 'Project',
t.Subject as 'Fault Description',  
u.Name as 'Caller Name',
t.Priority as 'Priority', 
u.Name as 'Engineer',
"" as 'Vendor',
DATE_FORMAT(t.Started,  "%H:%i") as 'Time Attended', 
DATE_FORMAT(t.Resolved,  "%H:%i") as 'Time Completed', 
DATE_FORMAT(t.Resolved,  "%m/%d/%Y") as 'Date Completed', 
t.Status as 'Status'
FROM 
Tickets t, 
TicketCustomFieldValues tcf, 
Users u
WHERE 
t.id = tcf.Ticket
AND (t.Creator = u.id OR t.Owner = u.id)
AND DATE_FORMAT(t.Created, "%m/%d/%Y") BETWEEN "11/20/2004" AND "11/22/2004"
_________________

I would like to use this in a .cgi file and create a .xls file - can some
one help me please ??

Thanks in advance

Manjunath Hegde



-----Original Message-----
From: Hegde Manjunath [mailto:Manjunath_Hegde at syntelinc.com]
Sent: Tuesday, November 23, 2004 10:38 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Call Report -Help required


Hi,

I have been using rt3 with mysql and till now, it has ben a success story.

Has any one got a html / cgi  file to generate a report of the calls logged.



Thanks in advance

Manjunath hegde



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