[rt-users] watcher emails and ability to reply and resolve

[Ruslan U. Zakirov]

Elaine . wrote:
> hi
> I have two problems I've been wracking my brains over-
> 
> 1. I want RT (3.2.2) to email out to watchers - I'm in
> the group that has watcher privilege. 
> 
> The FAQ has a non-specific " A - You need to enable
> scrips to send mail to ticket and queue watchers as
> cc's and then sign up the relevant users as watchers.
> The fact that they have the right to watch things
> doesn't mean that they _are_ watching them. "
> 
> So I tried setting up a scrip of -
> 
> created
> On Create Notify Ccs with template new ticket watchers
> 
> but no emails.
AFAIK you should add watchers on create page to notify them with "on 
create" scrip.

> 
> 2. I can take tickets and see the tickets and queue
> but can't reply or resolve (no error shown).
> 
> I'm in a group that has Commenton, Create, Modify,
> Own, ReplyTo, Seequeue, Showoutgoingemail,
> Showticket,showticketcomments, taketicket and watch
> on the queue that a fault is added to.
wierd. look into logs. there should be something.
http://wiki.bestpractical.com/index.cgi?Debug

> 
> 
> 
>  Elaine
> 
> 
> 
> 
> 	
> 	
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