[rt-users] Request Traker 3.2 and RTFM 2.0.4

[Caleb]

I have recently done a fresh install of Debian in order to upgrade our system to RT 3.2. I had no problem with the apt-get install of RT but I seem to be having some problems with the database. I did have a backup of our 3.0.11 database and when restored that RT worked fine. My question is this though, does RTFM 2.0.4 work with RT 3.2? And if so could someone point me in the right direction. I was able to get RTFM installed but after I log into RT I get the following error:

 

Error during compilation of /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:
Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/share/request-tracker3.2/lib /usr/share/request-tracker3.2/lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.

Stack:
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]
[RT/FM.pm:20]
[/usr/share/perl5/HTML/Mason/Interp.pm:534]
[/usr/share/perl5/HTML/Mason/Interp.pm:311]
[/usr/share/perl5/HTML/Mason/Request.pm:892]
[/usr/share/perl5/HTML/Mason/Request.pm:996]
[/usr/share/request-tracker3.2/html/Elements/Callback:81]
[/usr/share/request-tracker3.2/html/autohandler:212]
BEGIN failed--compilation aborted at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.

Stack:
[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]
[/usr/share/perl5/HTML/Mason/Interp.pm:534]
[/usr/share/perl5/HTML/Mason/Interp.pm:311]
[/usr/share/perl5/HTML/Mason/Request.pm:892]
[/usr/share/perl5/HTML/Mason/Request.pm:996]
[/usr/share/request-tracker3.2/html/Elements/Callback:81]
[/usr/share/request-tracker3.2/html/autohandler:212]

 

 

Any help would be appreciated. 

Caleb Peters

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Technical Support
Earnware Corporation 
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