[rt-users] RT1 to RT2 to RT3 upgrade

Ian Gilmour ian.gilmour at ffei.co.uk
Mon Oct 4 03:57:17 EDT 2004


I've just started upgrading our current RT1.0.7 to RT2.0.15 on the way to
RT3.2.1 and I have a couple of problems with the import-1.0-to-2.0 script.

Is the import-1.0-to-2.0 from
http://download.bestpractical.com/pub//rt/contrib/2.0/rt-addons/ still the
current one?

If so then has anyone else had problems migrating tickets with Areas defined
across from RT1 to RT2? The area info seems to get disabled in the tickets
when I run it.

And the history on all the imported RT1 tickets shows the time of any
transactions/changes as the time of the import - losing a lot of useful info
in the process. 

Am I missing a conversion step somewhere?

Is this expected behaviour? 

Is there an alternative method that retains all the info?

Thanks in advance.


Ian Gilmour


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