[rt-users] Notify of new correspondence to ticket owner

Jonathan Chen JChen at paymentone.com
Tue Oct 5 21:37:28 EDT 2004

Hello all,

I’m just wondering how others people are taking care of this little issue. 

 A requestor or CC person replies back to a ticket and asks for status…  RT does its job of adding the correspondence.   That’s it.

Problem or how should I proceed:   Whenever the requestor replies back to the ticket #, I want RT to email the owner that the ticket has been updated.

Possible solution:  On correspond notify owner?

Somehow I do not think the solution is right.

-Using RT 3.0.12 
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