[rt-users] Notify of new correspondence to ticket owner

[Jonathan Chen]

Hello all,

I’m just wondering how others people are taking care of this little issue. 

 A requestor or CC person replies back to a ticket and asks for status…  RT does its job of adding the correspondence.   That’s it.

Problem or how should I proceed:   Whenever the requestor replies back to the ticket #, I want RT to email the owner that the ticket has been updated.

Possible solution:  On correspond notify owner?

Somehow I do not think the solution is right.


-Using RT 3.0.12 
 
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