[rt-users] Finding username for taken ticket

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Mon Oct 11 06:44:27 EDT 2004

Todd Chapman wrote:
> Try: $Transaction->CreatorObj->Name()

Todd, it's buggy way. Ownership assigner not allways is new owner.

Jeremy, use next code:

	my $user = RT::User->new( $RT::SystemUser );
	unless( $user ) {
		die "Can't create new RT::User object";
	$user->Load( $Transaction->NewValue );
	unless( $user->Id ) {
		die "Can't load RT::User #". $Transaction->NewValue;
	# Here you can cooperate any user's properties.
	# see also perldoc RT/User.pm

> -Todd
> On Fri, Oct 08, 2004 at 11:39:28AM -0500, Jeremy Baumgartner wrote:
>>We want to send a response to the requestor when someone takes their
>>ticket.  The template currently has {$Transaction->NewValue()} where we
>>want the username to appear.  What is the best way to get the username
>>instead of the user id number?
>>Jeremy Baumgartner
>>CAE UNIX Systems Staff
>>"Debugging is twice as hard as writing the code in the first place.
>> Therefore, if you write the code as cleverly as possible, you are,
>> by definition, not smart enough to debug it."
>>  - Brian W. Kernighan

More information about the rt-users mailing list