[rt-users] Adding a status

[Todd Chapman]

http://www.google.com/search?hl=en&q=site%3Alists.bestpractical.com+custom+status&btnG=Google+Search

On Tue, Oct 12, 2004 at 12:04:09PM +1000, Rick Measham wrote:
> On the front page I'd like to be able to see which tickets have been
> appended. At the moment tickets are open or new however I'd like to see
> 'replied' in there. Is there any consequences to hacking a new status
> into the system?
> 
> If so (or even if not), is there a better way to do it? Should the
> support team set the status to stalled when they answer? (We were going
> to use stalled for tickets that have not been resolved but which we're
> not actively working on any more)
> 
> Cheers!
> Rick
> 
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