[rt-users] Request Tracker and configuration problem!!
bill s
opensource22 at yahoo.com
Tue Oct 12 10:12:33 EDT 2004
Thank you all for your replies.
The installation is "complete", but I am having
configuration problems now.
When I do "http://localhost", I get a forbidden access
error and when I look at the apache error log, it says
something like "/" cannot be accessed.
I made the apache user "wwwrun" a member of "rt"
group.
I used "Fastcgi" module instead of "modperl1" with Apa
che 2.0 on Suse 9.1 Pro with "mysql" and "Postfix".
I changed some of the entries in RT_Siteconfig.pm, but
I didn't know what values to use for "WebPath",
"WebBaseURL". I set them to "/opt/rt3" and
"http://localhost" respectively.
I added a new "rt3.conf" file, just as it is mentioned
in the documents and included it in httpd.conf file.
I used "fastcgi" because two of the Perl modules -
"Request" and "DBI" - kept complaining that they need
"modperl" version < 1.99 (I have version 1.99.22) and
so could not be installed.
Could somebody tell me what am I doing wrong?
Thanks
Bill
--- Odhiambo Washington <wash at wananchi.com> wrote:
> * bill s <opensource22 at yahoo.com> [20041011 03:02]:
> wrote:
> > Hi all,
> >
> > I was trying to install Request Tracker 3.2.2 on
> Suse
> > 9.1 Professional. The perl
> > modules for some reason do not install when try to
> > install them using CPAN. It spits messages like
> the
> > following. one of the messages is:
> >
> > **********************************************
> > "Warning: prerequisite Test::Manifest 0.9 not
> found.
> > Writing Makefile for XML::RSS
> > ---- Unsatisfied dependencies detected during
> > [K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
> > Test::Manifest
> > Shall I follow them and prepend them to the queue
> > of modules we are processing right now? [yes] no"
> >
> > **********************************************
> > Why is CPAN not fetching and installing or fixing
> the
> > dependencies?
> > How do I fix them?
>
> perl -MCPAN -e shell
> type "o conf init" and press enter
>
> ..then choose/configure the default
> options/behaviour for the
> CPAN module. After that you type
>
> o conf commit
>
>
> > Did anybody install Request Tracker on Suse 9.1
> > successfully?
>
> It should install on almost all Unixes which have
> Perl
> without a problem. The only problems may come during
> configuration but
> not installation.
>
>
> > If so, which Apache module "mod_perl or fastcgi",
> did
> > you use?
>
> Use any that you prefer. They all work!
>
>
>
> cheers
> - wash
>
+----------------------------------+-----------------------------------------+
> Odhiambo Washington . WANANCHI
> ONLINE LTD (Nairobi, KE) |
> <wash at wananchi dot com> . 1ere
> Etage, Loita Hse, Loita St., |
> GSM: (+254) 722 743 223 . # 10286,
> 00100 NAIROBI |
> GSM: (+254) 733 744 121 . (+254) 020
> 313 985 - 9 |
>
+---------------------------------+------------------------------------------+
> "Oh My God! They killed init! You Bastards!"
> --from a /. post
> _______________________________________________
>
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>
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