[rt-users] Status changed from Resolved to Open during reply?

Sheeri Kritzer sheeri.kritzer at tufts.edu
Tue Oct 12 11:02:22 EDT 2004

> On Mon, 11 Oct 2004 16:52:04 -0400, Jesse Vincent
> <jesse at bestpractical.com> wrote:
> > Because you've got an "OnCorrespond, Open ticket" scrip. It's not done
> > "in the user's process". It's done by the business logic.

The upgrade process adds back those scrips -- has that been changed?  It's very 
frustrating that when you upgrade, you get the default scrips.  I have to delete 
them after every upgrade.



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