[rt-users] Request Tracker & Nagios [email / tickets / deduplication]

Rodney Caston contractor6 at match.com
Thu Oct 14 12:14:56 EDT 2004

Has anyone every tried to integrate RT and Nagios?

Nagios, like most NMS tools, has the ability to send an email alert upon
detecting a specified failure, example - host pings out, send email.

While it's simple enough to get RT to receive the email, and make a
ticket for the alert, any additional emails for this alarm will just
create new tickets rather then update the existing one

Ie: there is no deduplication going on.

Has anyone been able to solve this issue?  Does any documentation exist?

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