[rt-users] Cannot get scrip actions to send to CCs.

[Camron W. Fox]

Alle,

	I'm running V3.2.2 and cannot seem to get rt to send to CCs added by
hand. I've setup a global scrip which is:

On Comment Notify Ccs as Comment with template Admin Comment

	I've made sure the CC user has global rights to watch all queues,
but when I add the mailing address to the CC: line on the comments screen
and update, no mail is sent to the user (No recipients found). 
	Here are all the global scrip actions:

On Create Notify AdminCcs with template Admin Correspondence On Correspond
Notify AdminCcs with template Admin Correspondence On Correspond Notify
Requestors and Ccs with template OrigSubj On Correspond Notify Other
Recipients with template OrigSubj On Comment Notify AdminCcs as Comment with
template Admin Comment On Resolve Notify Requestors with template Resolved
On Status Change Notify Owner with template Status Change On Correspond Open
Tickets with template Status Change On Owner Change Notify Owner with
template Transaction On Comment Notify Ccs as Comment with template Admin
Comment 


This queue has four scrip actions according to the logs, but I can only
count three:

On Comment Notify AdminCcs as Comment with template Admin Comment On Comment
Notify Ccs as Comment with template Admin Comment On Transaction Notify
Owner with template Transaction

	Here is the output from rt.log:

[Thu Oct 14 21:16:13 2004] [debug]: About to think about scrips for
transaction45131 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:140)
[Thu Oct 14 21:16:13 2004] [debug]: About to prepare scrips for
transaction45131 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:144)
[Thu Oct 14 21:16:13 2004] [debug]: Found 4 scrips
(/usr/local/rt3/lib/RT/Scrips_Overlay.pm:349)
[Thu Oct 14 21:16:15 2004] [debug]: About to commit scrips for
transaction45131 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:153)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-7.15.5852819313564 at hilo.fujitsu.com> #10730/45131 -
Scrip 7  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:231)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-7.15.5852819313564 at hilo.fujitsu.com> No recipients
found. Not sending.
 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-90.18.5068790305323 at hilo.fujitsu.com> #10730/45131 -
Scrip 90 Imported from RT 2.0
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:231)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-90.18.5068790305323 at hilo.fujitsu.com> No recipients
found. Not sending.
 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-103.18.4134237457271 at hilo.fujitsu.com> #10730/45131 -
Scrip 103  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:231)
[Thu Oct 14 21:16:15 2004] [info]:
<rt-3.2.2-10730-45131-103.18.4134237457271 at hilo.fujitsu.com> No recipients
found. Not sending.
 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:243)

	Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC. 
E-mail:		cwfox at fujitsu.com 
Phone:		(808) 934-4102 
Pager:		(808) 934-1290
Cell:			(808) 937-5026