[rt-users] Custom AutoReply

[Jonathan Chen]

I probably did something wrong,

I tried to implement 1 of the suggest line and I did not get the greeting that I wanted.  Below is a snip of the autoreply template...
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Subject: AutoReply: {$Ticket->Subject}


Greetings { $Transaction->CurrentUser->Name },

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
	"{$Ticket->Subject()}", 
a summary of which appears below.
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The result came out as ...

Greetings RT_System,

This message has been automatically generated in response to the creation of a trouble ticket regarding:
	"COLLECTSVR/Data Disk E Used above 85% for 15 min.", 
a summary of which appears below.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Ruslan U. Zakirov
> Sent: Tuesday, October 19, 2004 12:32 AM
> To: Paul Porter
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom AutoReply
> 
> I'm terribly sorry. It's my fault. Change 'TransactionObj' to
> 'Transaction'.
> 
> Paul Porter wrote:
> > Hi Ruslan,
> >
> > I tried your suggestion and this is the error the email requestor
> > receieves:
> > 
 
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