[rt-users] RT at a glance

Niels Bakker niels=rt at bakker.net
Tue Oct 26 09:28:29 EDT 2004

* jhause at visi.net (Joe Hause) [Mon 25 Oct 2004, 21:22 CEST]:
> Does anyone know of a way to have the 10 most recent tickets opened by
> anyone displayed on the rt at a glance page?

Sure.  Look at index.html, you'll see references to /Elements/MyTickets,
in your instance you can add a similar link to, say,
/Elements/AllTickets, and create a file called AllTickets next to
MyTickets that removes one search criteria.

Be sure to read the Wiki on how to properly customise RT! (as in, copy
index.html to local/ and edit it there, don't forget to restart Apache)

If you search the archives, you'll find postings from someone who has
done something similar: showing also all stalled tickets.


	-- Niels.


More information about the rt-users mailing list