[rt-users] Sendmail/Bogus Domain/Dynamic IP Woes

Adam Arlett Adam.Arlett at tigerbrands.com
Fri Oct 29 13:32:14 EDT 2004

Hi Everyone,


Fedora Core 1 RT 3.2.1


I am having a bit of a problem,


I have set up RT on our lan. We have an asdl connection to the interweb. 


I have an account (will be accounts) on our webpage/mail host's server that
I am getting mail for RT from with fetchmail. 

When I send a mail to the RT account at our isp (support at outsidedomain) the
RT box fetches the mail with a cron job, the ticket is created correctly but
when the auto reply mail goes out it gets bounced from the mail host's
server saying that our domain does not exist (which, on the internet, it
doesn't). The mail has a from with the right address support@ BUT if I look
at the maillog it tells me that the ctladdr entry is apache at landomain. I
assume this is why the receiving server is rejecting the mail.


If I create a ticket on the RT box from a user on that machine it works and
the from address is the RT support address but it still says the return path
is apache at landomain. 


How do I change the ctladdr so it uses the mail account that I fetchmail


Is this where I use the UseActorAsSender template change or does this just
change the from in the email message itself.


Hopefully this email makes sense a bit.


Many many thanks,


Adam Arlett



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