[rt-users] Installing QueueChange scrip

[Ruslan U. Zakirov]

Susan McConnell wrote:
> Hi, I'm new to RT, sorry if this a simple question but I've been searching
> the documentation, wiki and mail archive without luck. I want to install
> the OnQueueChange scrip, but I'm not sure how. I copied insert_condition.pl
> and QueueChange.pm (from
> /pub/rt/contrib/2.0/rt-addons/ScripConditions/OnQueueChange) to
> $RT/local/lib/RT/Action, and then defined a scrip as follows:
> 
> Condition: On Queue Change
> Action: Notify AdminCcs
> Template: Global template: Admin Correspondence
> Stage: TransactionCreate
> 
> That seems to send a mail as I would expect, except that the content of the
> mail is the URL for the ticket followed by "This transaction appears to
> have no content".
Did you expect something different?
Did you read http://wiki.bestpractical.com/?FAQ ?
"This transaction appears to have no content" is described in Templates 
section.

> 
> I've probably done something silly, but if anyone can help that would be
> great. If there is some documentation I should have read please point me at
> it.
> 
> Thank you